Return and Exchange Policy
The customer can choose to cancel an order any time before it's dispatched. The order cannot be canceled once it’s out for delivery. However, the customer may choose to reject it at the doorstep.
The time window for cancellation varies based on different categories and the order cannot be canceled once the specified time has passed. In some cases, a cancellation fee may be charged post the specified time.
In case of cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.
Mrigks reserves the right to accept or waive cancellation fees and modify conditions from time to time.
Returns Overview
Returns is a scheme provided by respective sellers under which options for exchange, replacement, or refund are offered. Return policies vary by category and product.
The product page return/replacement policy will prevail over this general policy.
Part 1 – Category, Return Window and Actions Possible
| Category | Returns Window, Actions Possible and Conditions (if any) |
|---|---|
| Furniture Home: Pet Supplies & Rest of Home (Except Home décor, Furnishing, Home Improvement Tools, Household Items) | 10 days Refund or Replacement |
| Lifestyle: Watch, T-Shirt, Footwear, Sari, Short, Dress, Kid’s Clothes, Men’s and Women’s Ethnic Wear, Bags, Raincoat, Sunglasses, and Accessories | 10 days Refund, Replacement or Exchange |
| Medicine (Allopathy & Homeopathy) | 2 days Refund |
| Home Improvement Tools, Household Items, Home décor, Furnishing | 7 days Refund or Replacement |
| Books, Sports Equipment, Exercise & Fitness Equipment, Auto Accessories | 7 days Replacement only (Free replacement if defective or different from ordered) |
| Toys, Stationary, Musical Instruments (Except Wind Instruments) | 7 days Replacement only (Free replacement if defective/different). Wind Instruments non-returnable. |
| All Mobiles (Except certain brands), Electronics (Except certain brands), Small Home Appliances (Except few), Furniture (Hammock Swing & Stool) | 7 days Replacement only with troubleshooting support. One replacement only. |
| Certain Mobile and Electronics Brands | 7 days Service Center Replacement/Repair only with brand warranty guidelines. |
| Furniture, Large appliances (specific brands excluded), Small Home Appliances (specific types) | 10 days Replacement only with troubleshooting and installation conditions. |
| No Questions Asked Returns | 10 days Refund or Replacement with product validation at pickup. |
| Non-returnable categories as listed on the product page | Policy on product page prevails. |
| Refurbished products | 7 days Replacement only with troubleshooting support. |
Part 2 - Returns Pick-Up and Processing
For returns pick-up from a different address, address change is allowed only if pick-up service is available there.
Conditions before accepting return at pick-up:
- Correct Product: IMEI/name/image/brand/serial number/article number/bar code should match. MRP tag must be undetached and visible.
- Complete Product: All accessories, freebies, combos should be present.
- Unused Product: Should be unused, unwashed, unsoiled, and non-tampered with quality seals (if applicable). Disable screen locks and format device if applicable.
- Undamaged Product: No scratches, dents, tears, or holes.
- Undamaged Packaging: Original packaging/box should be undamaged.
Return will be refused if any condition is not met. Refund will be processed once seller receives the returned product.
Part 3 - General Rules for a Successful Return
Mrigks reserves the right to limit returns per order unit after evaluation.
Return policies differ by category and product on the product page will override the general policy.